Yes, we offer worldwide shipping to most destinations. If you can checkout, we can ship to you.

See our Shipping Policy

We partner with USPS, FedEx, UPS, Canada Post, and DHL.

See our Shipping Policy

(Order processing time: 1-3 business days)

US: 6-13 business days

International: 10-20 business days

See our Shipping Policy

Yes, you will receive a tracking number by email when your order ships, and you can track it every step of the way here, or you can go to the "Track Your Order" section at the top of our homepage.

See our Shipping Policy

To place an order with us, please select the product(s) you desire and add them to your cart. From there, you can follow the checkout steps to complete your purchase.

If, for any reason, you are experiencing issues, please contact us at support@mercerandfifth.com. We will be able to further assist you.

Yes, you can cancel or change your order in the first 12-24 hours after placing it as long as it has not already been shipped.

To make changes or cancel your order, please email our team at support@mercerandfifth.com

If an item becomes unavailable after your order is placed, we will contact you with refund or replacement options before proceeding.

If duplicate orders are placed, contact us immediately at support@mercerandfifth.com

As long as the order has not been shipped, we will be able to cancel it.

For customer protection, orders flagged by our system for potential fraud may be cancelled. If this happens, charges will be refunded automatically to your original payment method.

We have a 30-day return policy, which means you have 30 days after delivery to initiate a return. If you would like to return your order, please email us at support@mercerandfifth.com

Customers will be liable for the cost of return shipping.

See our Refund And Return Policy.

If you wish to return your item, contact our support team at support@mercerandfifth.com

Please include your name, order number, and reason for your return. Note: make sure you are within our 30-day return window.

See our Refund And Return Policy

Once your return is received and is inspected by our team, a refund will be processed within 7 business days (may slightly vary depending on your bank) to your original payment method.

Note: Please allow up to 72hrs for our team to inspect your return.

See our Refund And Return Policy.

Returned items must be unused, unworn, and in original packaging.

See our Refund And Return Policy.

We require you to use a trackable shipping method. We are not responsible for returns lost in transit.

See our Refund And Return Policy.

We accept a variety of secure payment options which include:

• Major credit and debit cards (Visa, Mastercard, American Express, Discover)
• Paypal
• Digital wallets such as Apple Pay, Google Pay, and Shop Pay

Available payment methods are shown at checkout.

See our Payment Policy

Yes. Our store is powered by Shopify, which processes payments through a secure checkout system. Shopify is PCI-DSS compliant and uses industry-standard security measures, including encryption, to help protect customer information. We do not store or have access to your full payment details.

See our Payment Policy

Prices on our website are automatically displayed in your local currency based on your region.

See our Payment Policy

We aim to display all products as accurately as possible. Slight variations may sometimes occur due to lighting or screen settings.

Some styles may return, while others are limited. Availability updates are reflected on product pages.

Due to different sizing standards across the globe, we use a universal tagging system across all collections. We adjust the size to match U.S standard sizing to make sure you get the correct fit without any confusion.

See Sizing Information

You can reach us through our contact page or by emailing our support team at support@mercerandfifth.com. We’re happy to help.

Most inquiries are answered in 24-48 business hours.